WHERE DO YOU SHIP FROM?
Depending on product availability, we ship from warehouses across USA, Australia, India, and Singapore. We continually optimize our shipping, to ensure the best possible delivery times.
HOW LONG DOES ORDER PROCESSING TAKE?
Within 1-3 business days
HOW LONG DOES SHIPPING TAKE?
We offer FREE shipping worldwide for all orders. We also provide expedited international shipping, at an additional cost, available at the checkout page.
- Free Shipping: approximately 10-16 business days
- Priority Shipping: approximately 3-5 business days
Your package will be delivered by your local post office once it arrives in your country, and shipping times may vary depending on your shipping address. If there are any issues with your delivery, please contact your local post office.
NOTE: Please expect potential delays during the COVID-19 period of up to 5-10 days, to the above times. We are working extremely hard to make sure we get all shipments to you as fast as possible, but we appreciate your understanding, during this exceptional time.
HOW DO I TRACK MY ORDER?
- You can track your order by clicking here, or Track Orders from the main menu
- Please allow 3-5 days for the shipping information to be appear once it has been updated by our shipping partners
- If the delivery status is not updating, your package is in transit, and will be updated once it arrives at your local postal service
- In any case, please contact us at email@example.com and we will be glad to help
CAN I CHANGE OR CANCEL MY ORDER?
- Please email us at service@ diamondizejewellery.com immediately, to request any order changes or cancellations. We will respond within 24 hours to inform if your request is successful, or any further instructions
- Once your order has been shipped, we are unable to change or cancel it
- All orders must be cancelled within 24 hours
CAN I CHANGE MY SHIPPING ADDRESS?
- Please email us at firstname.lastname@example.org immediately, to request a change in shipping address. We will respond within 24 hours to inform if your request is successful, or any further instructions
- Once your order has been shipped, we are unable to change your shipping address
- You will need to contact your local post office, to re-direct your package to the new address
WHO PAYS FOR CUSTOM DUTIES/TAXES?
- Customers are responsible for paying for any custom duties and taxes, as regulated by your government and postal service, per our Shipping Policy
WHAT DO I DO, IF MY PRODUCT ARRIVES DAMAGED?
- Please send us an email at email@example.com immediately with pictures or videos of the items, clearly showing where the damage has occurred
- We will send you an immediate replacement, once we are able to assess and confirm the damage
DELIVERY TRACKING SAYS DELIVERED, BUT I DIDN'T RECEIVE ANY ITEMS?
- Your package will be sent to the exact shipping address, you provided at checkout
- Please wait and check again after 2-3 days, to see if your package arrives. Also, check your mailbox, front porch, driveway, reception, front office, family members, neighbours – in case they may have received your package on your behalf
- If your package is still undelivered, please contact your local post office, as they may have made a wrong delivery or status update with your package
MY PACKAGE IS BEING SENT BACK, AS I DIDN'T COLLECT MY PACKAGE IN TIME
- Please contact us at firstname.lastname@example.org, and we can re-send your order at a shipping fee
- Alternatively, we can offer you a refund, less the shipping fees incurred
HOW DO I RETURN MY PACKAGE?
- Please contact our service team at email@example.com who will provide you further instructions for returning your item(s)
- We will send you a refund within 3-5 business days of receiving and assessing the returned item(s)
- As per our Refund Policy, customers are responsible for paying for all return shipping costs
If you have any further questions or inquiries, please contact us at firstname.lastname@example.org